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  • What services do you provide at Better Tomorrow Care & Support?
    At Better Tomorrow Care & Support, we provide a wide range of services including companionship & social support, community participation, sports & activities, transport provision, and meal delivery & preparation. Our aim is to improve the lives of our participants and provide them with a better tomorrow.
  • Are your services covered by NDIS?
    Yes, our services can be paid for using NDIS funding. We are an unregistered NDIS provider, which means we can provide services to Self-Managed and Plan-Managed participants.
  • How are your support workers selected?
    Our support workers are carefully selected based on their skills, experience, and empathy. We believe in providing the best possible support to our participants, and that begins with having the right people on our team.
  • How do you match support workers and participants?
    We make it a priority to match participants with support workers based on shared interests, compatibility, and the specific needs of the participant. We believe that building a strong relationship between the participant and support worker is key to providing effective support.
  • How flexible are your services?
    We understand that everyone's needs are different. That's why we offer flexible services that can be tailored to meet the unique needs and goals of each participant. We work closely with participants and their families to create personalised support plans.
  • Can I choose my support worker?
    Yes, we believe it’s important that our participants feel comfortable and connected with their support workers. If you have a preference, we will do our best to accommodate your request.
  • How do I start using your services?
    Please contact us via email or phone to discuss your needs. We would be happy to arrange a meeting to understand your requirements and how we can assist you.
  • What locations do you serve?
    We are based in Victoria and we serve various locations within the state. Please contact us directly to confirm if we cover your specific area.
  • What age groups do you provide services for?
    We provide services for a wide range of age groups, from children to adults. Our support workers are experienced in working with different age groups and their unique needs.
  • What steps do you take to ensure the safety and wellbeing of the participants?
    We take the safety and wellbeing of our participants very seriously. All our support workers undergo a thorough vetting process, including police checks. We also provide regular training to our team to ensure they are up-to-date with the best practices in care and support.
  • How can I provide feedback about your services?
    We value feedback from our participants and their families as it helps us improve our services. You can provide feedback through email, phone, or our website.
  • Can I meet the support worker before I decide?
    Yes, we encourage meet-and-greets between participants and potential support workers. This allows both parties to get to know each other and decide if it's a good fit.
  • What happens if my regular support worker is unavailable?
    We understand the importance of continuity in care. If your regular support worker is unavailable due to illness or vacation, we will ensure that another trained and experienced worker is available to provide you with uninterrupted service.
  • How is the progress of the participant tracked?
    We believe in a goal-oriented approach to care and support. Regular meetings are held with participants and their families to discuss progress, review goals, and make necessary adjustments to the support plan.
  • Can I change or cancel a service?
    We understand that circumstances change. You can change or cancel a service, but we request that you provide us with a notice period. Please contact us directly for more information regarding this.
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